Privacy Policy for QuailChat
Last Updated: 01-12-2024
Last Updated: 01-12-2024
QuailChat ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered chatbot SaaS platform (https://quailchat.com) and related services (the "Service"). By using the Service, you agree to the terms of this policy.
1. Information We Collect
We collect the following types of data:
1. Information We Collect
We collect the following types of data:
A. User Account Information
Name, email, company name, and payment details when you register.
Credentials for integrations (e.g., API keys).
B. Chatbot Interaction Data
Credentials for integrations (e.g., API keys).
B. Chatbot Interaction Data
End-User Data: When visitors interact with your chatbot, we may process:
IP addresses, browser/device details.
Chat transcripts, queries, and metadata (e.g., timestamps).
Data from your website (e.g., pages visited, user-provided inputs).
C. Automated Data
Chat transcripts, queries, and metadata (e.g., timestamps).
Data from your website (e.g., pages visited, user-provided inputs).
C. Automated Data
Cookies and analytics (e.g., usage patterns, session duration).
2. How We Use Your Information
Provide the Service: Operate, maintain, and improve our AI chatbot system.
Train AI Models: Anonymized data may refine AI performance (no personal identifiers).
Communicate: Send updates, security alerts, and support responses.
Legal Compliance: Meet regulatory obligations and enforce terms of service.
3. Third-Party AI Providers
We integrate third-party AI models, including OpenAI, to process user queries. These providers:
2. How We Use Your Information
Provide the Service: Operate, maintain, and improve our AI chatbot system.
Train AI Models: Anonymized data may refine AI performance (no personal identifiers).
Communicate: Send updates, security alerts, and support responses.
Legal Compliance: Meet regulatory obligations and enforce terms of service.
3. Third-Party AI Providers
We integrate third-party AI models, including OpenAI, to process user queries. These providers:
Receive chatbot inputs/outputs to generate responses.
Are contractually prohibited from using your data for training or unrelated purposes.
Governed by their own privacy policies (e.g., OpenAI’s Privacy Policy).
4. Data Sharing & Disclosure
We may share data with:
Are contractually prohibited from using your data for training or unrelated purposes.
Governed by their own privacy policies (e.g., OpenAI’s Privacy Policy).
4. Data Sharing & Disclosure
We may share data with:
AI Providers: As required for Service functionality.
Service Providers: Hosting, payment processors, and analytics tools.
Legal Authorities: If required by law or to protect rights/safety.
5. Data Security
We implement safeguards, including:
Service Providers: Hosting, payment processors, and analytics tools.
Legal Authorities: If required by law or to protect rights/safety.
5. Data Security
We implement safeguards, including:
Encryption (data in transit and at rest).
Access controls and regular security audits.
Note: No method is 100% secure; we cannot guarantee absolute security.
6. International Data Transfers
Data may be processed globally. For EU users, we comply with GDPR by using Standard Contractual Clauses (SCCs) or adequacy decisions.
7. Your Rights
Depending on jurisdiction, you may:
Access controls and regular security audits.
Note: No method is 100% secure; we cannot guarantee absolute security.
6. International Data Transfers
Data may be processed globally. For EU users, we comply with GDPR by using Standard Contractual Clauses (SCCs) or adequacy decisions.
7. Your Rights
Depending on jurisdiction, you may:
Access, correct, or delete your data.
Opt out of marketing communications.
Withdraw consent (contact support@quailchat.com).
8. Children’s Privacy
Our Service is not intended for users under 13 (or 16 in the EU). We do not knowingly collect data from minors.
9. Policy Updates
We may update this policy. Changes will be posted here, with a revised "Last Updated" date. Continued use constitutes acceptance.
10. Contact Us
For questions, requests, or complaints:
Opt out of marketing communications.
Withdraw consent (contact support@quailchat.com).
8. Children’s Privacy
Our Service is not intended for users under 13 (or 16 in the EU). We do not knowingly collect data from minors.
9. Policy Updates
We may update this policy. Changes will be posted here, with a revised "Last Updated" date. Continued use constitutes acceptance.
10. Contact Us
For questions, requests, or complaints:
Email: support@quailchat.com, contact@quailchat.com
